IS

Benson, David H.

Topic Weight Topic Terms
0.215 users end use professionals user organizations applications needs packages findings perform specialists technical computing direct
0.152 phase study analysis business early large types phases support provided development practice effectively genres associated
0.148 computing end-user center support euc centers management provided users user services organizations end satisfaction applications

Focal Researcher     Coauthors of Focal Researcher (1st degree)     Coauthors of Coauthors (2nd degree)

Note: click on a node to go to a researcher's profile page. Drag a node to reallocate. Number on the edge is the number of co-authorships.

education 1 End User 1 Microcomputer 1 personal computer 1
training 1

Articles (1)

A Field Study of End User Computing: Findings and Issues. (MIS Quarterly, 1983)
Authors: Abstract:
    This article reports on a series of interviews on end user computing carried out in twenty locations in St. Louis. The interviews took place between December 1982 and March 1983. Sixty-seven end users from all levels of management and nineteen IS professionals were interviewed in their work locations regarding the practice of interactive computing by non-DP professionals. Though end user computing is still in its early stages, signs of rapid growth are present. In response to this growth, IS departments are attempting to develop policies for its control and support. The picture is complicated by the recent introduction of microcomputers to the business office. The study explores this new phenomenon and examines some of the differences between those who use the mainframe environment and those who use micro-computers. Software used, the varieties of applications developed, and the training background of end users are examined, as well as some of the problems encountered and some of the early results. A prime objective of the study is accomplished in identifying end users' educational goals. Finally, five critical issues are identified which those interviewed saw as needing resolution in the near future.